Purchase information
  1. Biltema card
  2. Frequently asked questions about Purchases
  3. Pay and Collect
  4. Returns, complaints and warranties
  5. Warranty

Returns, complaints and warranties

Right of withdrawal for Pay and Collect

If you have made a purchase through Pay and Collect, you have a statutory right of withdrawal for 14 days. If you wish to withdraw from a purchase made on biltema.no through Pay and Collect, you must notify us and clearly specify which purchase it concerns. 

You can visit your nearest Biltema store, where we will help you with the return on site. Bring the item and the purchase receipt or other proof of purchase. If you do not visit a store, you can contact us by email, letter or telephone. You can find our contact details here. You can also use our digital withdrawal form for this purpose.

The full terms and conditions for the right of withdrawal, returns and complaints relating to Pay and Collect are set out in our terms and conditions of purchase, section 5.

Returns policy

Biltema offers a 30-day returns policy for items purchased in our stores in Norway or through Pay and Collect on biltema.no. The terms of the returns policy do not affect your statutory right of withdrawal.

The following conditions apply to returns:

  • Exchanges or refunds must take place within 30 days of the purchase date.
  • Proof of purchase must be presented.
  • The item must be unused and in new condition.
  • The original packaging must be undamaged and unopened.
  • Oils, chemicals and other items may only be exchanged or refunded if any tamper-evident seal or other seal is intact.
  • Exchanges or returns can only be made in the country where the item was purchased.

Your right to make a complaint

Biltema Norway complies with the applicable provisions of the Norwegian Sale of Goods Act and Consumer Purchases Act. As a consumer, you may submit a complaint up to 2 or 5 years after purchase, depending on the type of product.

If you discover a defect in an item, you must notify us within a reasonable time and no later than 2 months after discovering it. If continued use of the item could worsen the defect or cause damage, the item should not be used. A complaint must be submitted to one of Biltema's stores.

You can visit your nearest Biltema store for assistance with your complaint. Bring the item and the purchase receipt or other proof of purchase.

Contact us before visiting a store if the visit would cause you additional inconvenience or expense. We will then help you assess how the complaint should be handled. You can contact us on 22 22 20 22., by email or by letter. Here you can find the contact details for each store. 

The full terms and conditions for complaints relating to Pay and Collect are set out in our terms and conditions of purchase under section 5.

Warranty

As a general rule, we provide a 1-year warranty on items in our range, with the exception of consumables such as batteries, light bulbs and wear parts. Biltema offers a 3-, 4-, 5- or 10-year warranty on certain items. These items are marked with a dedicated warranty symbol.

The warranty period begins on the original date of purchase. The receipt serves as proof of warranty, and the item's warranty period is stated on the receipt.

The warranty covers defects in materials and workmanship during private use. The warranty does not cover defects caused by failure to use the item in accordance with the user instructions, abnormal use or neglect, electrical overvoltage caused by lightning, or modifications or alterations to the item. In the event of a defect, we will repair or replace the item. Biltema determines what constitutes a suitable replacement item.

Biltema's warranties are voluntary commitments that provide benefits in addition to your statutory rights. The warranty does not affect your right to make a complaint about an item under the Norwegian Consumer Purchases Act.

Biltema is not liable for business losses or other indirect losses.

Other provisions 

We reserve the right to correct any errors in text and images, as well as price changes. This applies to our website, brochures, advertising mailings and marketing materials. We have the right to correct such errors, amend or update the information on the website, and make ongoing product changes and improvements.